Salesupply Contact Centre

Achieve the perfect customer experience

Salesupply is an international call centre service provider and your partner in the field of multilingual customer contacts. Our customers are successful and rapidly growing retailers, manufacturers and brands operating locally and internationally, requiring a scalable call centre solution.

Our team of more than 150 experienced agents will serve you 24/7 in 15 languages. Because we believe every customer in each country is unique, we always work with native speakers at in-country.

We work with you to achieve an optimal customer experience through our quality models (QM & KTV) and customer interaction platform to seamlessly connect to your organisation.

Your call centre of choice

A reliable industry partner for over 10 years

Services we offer:

• Customer care: call, email, chat or social
• Fully outsourced or overflow/peak only
• Business hours or evening/weekend
• Virtual offices, local telephone number

Why Salesupply:

• Scalable solution for the UK – 1 to 1000+ customer contacts per week
• Scalable to 13 other countries, 15 other languages in 3 time zones
• Flexible packages - scale up or down per time period
• Easy on boarding, seamless integration with your CRM systems and processes
• Local employees who specialise in e-commerce and retail

Plug & Play Integration

As a specialist for e-commerce customer contacts, we offer you interfaces to the most frequently used shop and merchandise management systems. We are able to execute your customer service quickly, efficiently and with a high customer satisfaction rate.

We have standard interfaces to: 
 Shopware
 Oxid
 Salesforce Commerce Cloud
 Magento (1 &2)
 Pixi / Descartes
 PlentyMarkets
 Shopify
 WooCommerce

Ticket System Support

Zendesk, Greyhound, Salesforce

If you have your own ticket system, we seamlessly integrate with your organisation as your call centre partner and handle your digital and telephone customer contacts in your system.

Systems in which we are experienced include:
 Zendesk
 Salesforce
 Greyhound
 Userlike

 

Case: Ingenico ePayment

Global Consumer Support

Salesupply has built a strong partnership with Ingenico (Payment Solution Provider) since 2013 to support its customers and distributors (webshops) worldwide with our customer service. We have implemented the following solutions:

 Answering first-line customer service
 Native Speaking customer service staff 
 Scalable, cost-effective operation
 Virtual contact center, routing customer contacts by country, language
 Global (Voip) platform with local phone numbers
 1 project manager (SPOC) to coordinate all services