The world is changing
The challenges & opportunities...
- 72% of EU consumers are more likely to buy a product if the information is in their own language
- 74% of e-shoppers are more likely to buy from a brand again if after-sales service is in their own language
- On average, loyal customers are worth 10 times as much as their first purchase
- It costs 6 - 7 times more to acquire a new customer than retain an existing one
Helping you deliver a great customer experience
- Local language - expert local customer service agents in UK and 14 other countries
- Local presence - local telephone number, email and office address
- All channels - email, telephone, chat and social
- Always available for your customers - fully outsources or overflow, business hours or more (*)
- Always available for you - no minimum volume or seat requirement
Helping you achieve great operational efficiency
Providing great customer service with optimal business efficiency is key. Our solutions provide you with
- Ultimate flexibility - full service or scale up / down your capacity per period
- Lower costs - no minimum fee or seat. A proven cheaper way of expanding cross-border than in-louse alternatives.
- Reduced risk - one UK contact, much lower fixed rates
- Global coverage - the UK, Europe, USA and China with 15 languages
- Simplicity & Consistency - same pricing and process in all countries
- More control - cloud based OMS & monitoring for all systems.
Over 250 strong brands choose Salesupply
Need further convincing?
This is what our customers have to say about us:
"Outsourcing customer service has enabled us to scale our operation at the pace we needed at a cost that works."
David Maher -
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