The world is changing

The challenges & opportunities...

• 72% of EU consumers are more likely to buy a product if the information is in their own language
• 74% of e-shoppers are more likely to buy from a brand again if after-sales service is in their own language
• On average, loyal customers are worth 10 times as much as their first purchase
• It costs 6 - 7 times more to acquire a new customer than retain an existing one

Helping you deliver a great customer experience

• Local language - expert local customer service agents in UK and 14 other countries
• Local presence - local telephone number, email and office address
• All channels - email, telephone, chat and social
• Always available for your customers - fully outsources or overflow, business hours or more (*)
• Always available for you - no minimum volume or seat requirement

Helping you achieve great operational efficiency

Providing great customer service with optimal business efficiency is key. Our solutions provide you with

• Ultimate flexibility - full service or scale up / down your capacity per period
• Lower costs - no minimum fee or seat. A proven cheaper way of expanding cross-border than in-louse alternatives.
• Reduced risk - one UK contact, much lower fixed rates
• Global coverage - the UK, Europe, USA and China with 15 languages
• Simplicity & Consistency - same pricing and process in all countries
• More control - cloud based OMS & monitoring for all systems.