International Customer Support
We offer international customer service allowing us to support your customers in their native language with any order or product queries. Your e-business will benefit by our customer service team offering tailored support to meet the needs of your customers.
Customer service in 15 languages
We offer multilingual customer service to meet customer expectations of their e-commerce. From our international contact centers, we offer customer service in English, German, Dutch, French, Italian, Spanish, Portuguese, Danish, Swedish, Polish, Russian, Czech, Chinese, Norwegian and Finnish.
Telephone management services
All customer calls will be handled and answered by our professional customer service on your behalf. Our native customer advisors receive comprehensive training in order to solve customer queries in terms of products, purchase process and sale services.
Salesupply's Customer Service provides an advanced system for managing customer emails. The correspondance fall into several categories, so that our advisors can access a detailed description of the type of email and see how many cases are accounted for.
We are happy to communicate with your visitors through your online chat feature if your website requires one.
A quick and helpful response to your e-commerce is the key to turn visitors into customers.
Our department offers a solution for every challenge. Regardless of your CMS software you are currently using, Salesupply is able to create an interface to easily introduce your ebusiness on our CMS. If you use Magento, Typo3 Prestashop or other program, we are able to provide a sustainable and functional solution. This way we are able to keep a track of events between our customers and customer advisors.
Reporting and monitoring
We provide our customers with a regular flow of data of our services. These reports contain detailed information on all correspondence between clients and our assistants, divided into communication categories. You can access our CMS and inspect orders and sales. Other services are also recorded daily; we offer maximum transparency for your confidence.
We offer a high quality service for e-commerce. All of our customer advisors are trained to undertand all the details of your store and its products. This enables us to help your customers the same way you would expect from your own employees. Every staff member is responsible for specific online stores, this ensures the highest level of accuracy as possible.