Hirmer clothing store

02.06.2022

Salesupply supports HIRMER in internationalization

The traditional Munich retailer HIRMER is Germany's largest specialist for men's clothing. One of its retail formulas is Hirmer GROSSE GRÖSSEN (BIG & TALL), the expert in plus size men's wear. Since 2008 Hirmer BIG & TALL is also active with its ecommerce store in Germany and Austria. In th

USA map full of people

25.05.2022

Salesupply expands its U.S. fulfilment network to 5 ecommerce warehouses

Deliver everywhere in mainland USA within 1-2 days standard local shipping Salesupply offers U.S. wide FbM services incl Amazon Prime New ecommerce fulfillment centers in Atlanta and Denver Ecommerce service provider Salesupply has expanded its ecommerce fulfilment network in the USA to 5 spe

Outsourcing call center

18.05.2022

How to Choose the Best Call Center Outsourcing Partner

The importance of customer service to a business is often understated, both as a way of optimizing retention and creating opportunities to upsell consumers at a time when they're most engaged with a brand. Even on a fundamental level, 42% of customers are put off by unfriendly or unhelpful customer

Shopify customer service

10.05.2022

3 Ways to Improve the Customer Service on your Shopify Store

It has long been said that customer service is crucial to a business's long-term success, particularly in terms of ensuring satisfaction and optimising consumer retention over time. This is borne out by the numbers too. According to McKinsey, 70% of the buying experience is based on how the custome

Happy customer service agent

24.03.2022

Ecommerce Customer Care is changing, be ready!

"The old normal is not coming back" is a sentence that can be heard or read anywhere these days. For ecommerce customer care this is certainly the case. Even more so, the expectations and behavior of consumers have changed drastically when it comes to customer service in online retail. Some webstor

Cross-border ecommerce

21.03.2022

The challenges of cross-border ecommerce growth: transactions

If you are a regular visitor of our blog you know we are strongly in favor of cross border ecommerce growth. We have previously discussed the challenges of international customer service as well as international fulfillment but there's more to it. What to think of payments, invoicing and legal compl

Printer with colours

14.03.2022

TonerPartner Customer Service aims for Customer Loyalty

If you belong to the 60-80 percent* of people in Europe that own a printer, then you most likely know our client TonerPartner. TonerPartner is a leading online retailer in toner, ink cartridges and printer accessories active in most of Europe. We met with Oliver Ahrens, CEO of TonerPartner to talk a

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