27.07.2021
It's only logical that the outsourcing of customer service generates doubts: 'Will my customers receive the same level of service?' 'Will they be helped and be addressed in the same way?' 'Does a service provider know enough about our products?' 'Am I still in control?' All very reasonable questions
19.07.2021
Shoebaloo is a household name for the shoe-loving Netherlands. The brand has been offering designer shoes since the mid 1970s. In addition to the three stores in Amsterdam and the branches in Rotterdam and Maastricht, Shoebaloo also runs the webstore Shoebaloo.nl. Through this webshop, Shoebaloo s
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29.06.2021
It all began with the broken seat heater in his first car. After Teun van Leijsen opened up the seat and repaired it, he was still left wondering: "Why is this kind of heating only found in car seats?" Today, years later, the premium heating cushions and blankets from Stoov® are available in 4 coun
29.06.2021
For months it has been the cause of headaches for ecommerce entrepreneurs selling products produced in China or other parts of Asia: the rising cost of shipping these products from Asia to their warehouse in the US. In contrast to the favorable production cost, shipping costs have been increasing an
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29.06.2021
Fashion is the most prolific sector within ecommerce. It has the most clients and these clients are experienced (mobile) ecommerce consumers with high expectations of the webstores they decide to use. An exceptional online experience is absolutely essential for fashion brands. It is no longer just a
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26.05.2021
The Italian beauty brand Superfluid is on a mission to ’create beauty products inspired by real skin’. The Milan based Direct-to-Consumer (DTC) beauty brand launched June 2020. Targeting European millennials and generation Z, Superfluid knows customer experience is at least as important as the p
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20.05.2021
As is often the case, the best ideas are born out of necessity. After the founders of Online Plastics Group discovered in 2014 that ordering plastic sheeting online turned out to be 'rocket science', they resolved to make it easier. With success, by now the Online Plastics Group counts 10 webshops i
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