Outsourcing customer service, the 4 most frequently asked questions

27.07.2021

Outsourcing customer service, the 4 most frequently asked questions

It's only logical that the outsourcing of customer service generates doubts: 'Will my customers receive the same level of service?' 'Will they be helped and be addressed in the same way?' 'Does a service provider know enough about our products?' 'Am I still in control?' All very reasonable questions

How to WOW your online fashion customers every step of the customer journey

29.06.2021

How to WOW your online fashion customers every step of the customer journey

Fashion is the most prolific sector within ecommerce. It has the most clients and these clients are experienced (mobile) ecommerce consumers with high expectations of the webstores they decide to use. An exceptional online experience is absolutely essential for fashion brands. It is no longer just a

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