02.06.2022
The traditional Munich retailer HIRMER is Germany's largest specialist for men's clothing. One of its retail formulas is Hirmer GROSSE GRÖSSEN (BIG & TALL), the expert in plus size men's wear. Since 2008 Hirmer BIG & TALL is also active with its ecommerce store in Germany and Austria. In th
25.05.2022
Deliver everywhere in mainland USA within 1-2 days standard local shipping Salesupply offers U.S. wide FbM services incl Amazon Prime New ecommerce fulfillment centers in Atlanta and Denver Ecommerce service provider Salesupply has expanded its ecommerce fulfilment network in the USA to 5 spe
18.05.2022
The importance of customer service to a business is often understated, both as a way of optimizing retention and creating opportunities to upsell consumers at a time when they're most engaged with a brand. Even on a fundamental level, 42% of customers are put off by unfriendly or unhelpful customer
10.05.2022
It has long been said that customer service is crucial to a business's long-term success, particularly in terms of ensuring satisfaction and optimising consumer retention over time. This is borne out by the numbers too. According to McKinsey, 70% of the buying experience is based on how the custome
24.03.2022
"The old normal is not coming back" is a sentence that can be heard or read anywhere these days. For ecommerce customer care this is certainly the case. Even more so, the expectations and behavior of consumers have changed drastically when it comes to customer service in online retail. Some webstor
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21.03.2022
If you are a regular visitor of our blog you know we are strongly in favor of cross border ecommerce growth. We have previously discussed the challenges of international customer service as well as international fulfillment but there's more to it. What to think of payments, invoicing and legal compl
14.03.2022
If you belong to the 60-80 percent* of people in Europe that own a printer, then you most likely know our client TonerPartner. TonerPartner is a leading online retailer in toner, ink cartridges and printer accessories active in most of Europe. We met with Oliver Ahrens, CEO of TonerPartner to talk a
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