23.05.2018
There are a whole host of things to consider when you first launch your business into new markets. For a while now, companies have understood the need for a local language website when selling internationally, and they have also begun to realise the…
19.04.2018
The year is 1994, and a young American called John Kohn has just made history by processing the very first ecommerce transaction – a sale of a Sting CD to his friend in Philadelphia for $12.48. Fast forward 24 years and what, back then, was…
18.04.2018
Why did you decide to outsource your international customer service? Our original plan was to deliver customer service from our UK base. However it quickly became apparent that there were significant challenges in doing…
19.03.2018
Customer service is undergoing continuous change: new technologies, new channels, increasing international demand and ever-growing customer’s expectations are opening up fantastic new possibilities. On the other hand, companies want to keep cost,…
19.03.2018
Out now! The fifth issue of the Cross-Border Magazine. In this issue you can find insights from interesting success cases, take a look at the consequences of Brexit and the GDPR and we discuss the value of packaging. Read about the international expansion…
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