13.08.2018

Cross-Border Magazine: Mass-customization in the food market

06.07.2018

How important is psychology in customer service?

As I am sure that you are aware, it is necessary to remember that keeping your customers happy is crucial to the health of your business. Happy customers equal loyal customers, and loyal customers also often generate referral…

28.05.2018

Cross-Border Magazine: Evolution of a Kickstart-brand

23.05.2018

How to increase your website’s online visibility when entering new global markets

There are a whole host of things to consider when you first launch your business into new markets. For a while now, companies have understood the need for a local language website when selling internationally, and they have also begun to realise the…

26.04.2018

Cross-Border Magazine: how Goosecraft uses data to detect chances

19.04.2018

The Cross–border returns game: Winning at home and away

The year is 1994, and a young American called John Kohn has just made history by processing the very first ecommerce transaction – a sale of a Sting CD to his friend in Philadelphia for $12.48. Fast forward 24 years and what, back then, was…

18.04.2018

Customer Interview: David Maher - Director (247Blinds)

Why did you decide to outsource your international customer service? Our original plan was to deliver customer service from our UK base. However it quickly became apparent that there were significant challenges in doing…