Customer satisfaction is one of the main cornerstones of Zalando's organisation. Making that extra effort to keep the customer happy is one of the main aspects of customer care. According to Zalando, customer satisfaction is a team effect. Everyone has to work at their best to deliver an excellent service. It does not matter whether you are working in the fulfilment department or in customer care. However, a customer care team is very close to the customer, as they are in contact with them through various channels. Want to know more about what Zalando's customer care strategy looks like and what the Zalando Fulfilment Solution contains? Read about it in our Cross-Border Magazine.