Customer service is undergoing continuous change: new technologies, new channels, increasing international demand and ever-growing customer’s expectations are opening up fantastic new possibilities. On the other hand, companies want to keep cost, complexity and risk under control. Establishing and managing the optimal customer service function for your company is therefore a demanding strategic and operational challenge.
Some companies are successfully developing customer service as a competitive tool to delight customers, build loyalty, increase sales, while keeping cost under control. Others have not come this far yet or are simply unsure as to what to put in place and how.
This Salesupply Customer Service whitepaper draws on unique insights from our customer service teams in 14 countries and is supported by industry statistics. It aims to provide customer service practitioners and leaders with crucial information and advice on how to optimise their customer service activities as an essential part of their business.
Enjoy the read and do not hesitate to contact us with any questions or comments!