Although COVID-19 had a negative effect on the economy as a whole, it did do good for the e-commerce sector. In addition to the many opportunities that this unpredicted growth brought, it also has many challenges, especially on the fulfilment and delivery side of business.
Online orders kept piling up, while fulfilment centers were already running at full capacity. Innovative solutions were necessary to keep ecommerce business up and running. Organizations experimented with various innovative fulfilment solutions, from physical stores being utilised as dc´s to tempting consumers to take it slow with no-rush shipping.
The increasing number of orders was not the only challenge that ecommerce organizations had to face, a large part of the shipped orders also got returned. These returned orders had to be processed and checked as well.
In the new Ecommerce Fulfilment Guide 2021 you can read all about how organizations are responding to the increasing growth in ecommerce and you will find insights about fulfilment per industry and per country. Download the whitepaper today!