01223 790 538


How important is psychology in customer service?

As I am sure that you are aware, it is necessary to remember that keeping your customers happy is crucial to the health of your business. Happy customers equal loyal customers, and loyal customers also often generate referral…


The Cross–border returns game: Winning at home and away

The year is 1994, and a young American called John Kohn has just made history by processing the very first ecommerce transaction – a sale of a Sting CD to his friend in Philadelphia for $12.48. Fast forward 24 years and what, back then, was…


Customer Interview: David Maher - Director (247Blinds)

Why did you decide to outsource your international customer service? Our original plan was to deliver customer service from our UK base. However it quickly became apparent that there were significant challenges in doing…

Cross-Border Magazine 5


Cross-Border Magazine - 5: Out Now!

Out now! The fifth issue of the Cross-Border Magazine. In this issue you can find insights from interesting success cases, take a look at the consequences of Brexit and the GDPR and we discuss the value of packaging. Read about the international expansion…