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The value of customer service

03.11.2015

The Value of Customer Service in e-commerce


Reputation and success of an online business, or any business as a matter of fact, are primarily based on what your users/customers think. Today anyone who runs a successful online webshop is paying increasing attention to the information that…

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14.10.2015

A German website as a portal to the DACH region


The German e-commerce market is an interesting one: the market is relatively mature and a history of distance selling has paved the way for buyers to easily adopt online shopping as a purchase channel. An economically stable situation, paired with…

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27.07.2015

Live Chat as a conversion accelerator?


Web-shoppers like the ‘human touch’ in customer service Live Chat can be a very valuable ingredient of a webshop’s customer service strategy- whether you sell in one or multiple countries. The online retail environment is shaped by…

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