01223 790 538
The value of customer service


The Value of Customer Service in e-commerce

Reputation and success of an online business, or any business as a matter of fact, are primarily based on what your users/customers think. Today anyone who runs a successful online webshop is paying increasing attention to the information that…

Read 601 x


A German website as a portal to the DACH region

The German e-commerce market is an interesting one: the market is relatively mature and a history of distance selling has paved the way for buyers to easily adopt online shopping as a purchase channel. An economically stable situation, paired with…

Read 1439 x


Live Chat as a conversion accelerator?

Web-shoppers like the ‘human touch’ in customer service Live Chat can be a very valuable ingredient of a webshop’s customer service strategy- whether you sell in one or multiple countries. The online retail environment is shaped by…

Read 1089 x