Customer Service in the USA
Find out more about our US customer support services
In many aspects, the US e-commerce market is ahead of most foreign e-commerce markets. This results in some downsides; the competition is high, marketing expenses are high and the services level needs to be very high. Despite these downsides, it is nevertheless a huge market, average order value is high and the market is fairly easy to approach, due to limited languages spoken, a single currency and marketplace solutions like Amazon.
Compared to cross-border sales within the EU, cross-border sales between the US and EU often comes with a more complicated shipping challenge, which means you need to think about your business model when you enter the US market. Surprisingly enough, there aren't many pure online players that are very successful. It's a brand market and the combination between physical brand stores and online seems to be working best.
Salesupply can provide a variety of digital marketing services in the USA. Through an initial assessment of your aims and objectives, we can help you implement a digital marketing strategy tailored to your business, created by our American digital marketing experts. We can advise you on the most effective marketing channels in the USA and we can help you invest your marketing budget to get you the best ROI.
Before expanding your online store abroad, there are many success factors to consider. Overseas success in the USA requires to understand the nature of your target market. At Salesupply, we are able to provide you with a detailed and extensive market research including competitors analysis and potential research. Once we have a detailed analysis of your expansion in the USA, Salesupply is able to provide you with final market approach plan.
Salesupply can provide you with a local USA returns address, which means your customers won't be put off by expensive international returns costs. In fact, some international marketplaces (including Amazon) require sellers to provide a local returns address to improve their customers' shopping experience.
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