Customer service

AI in Customer
Service

Artificial Intelligence (AI) and Customer Service

Generative Artificial Intelligence is rapidly changing the world. It is truly a game changer for businesses, revolutionising processes across all functions.

Artificial Intelligence is redefining customer service, both for your clients as well as for the agents. For online stores, AI offers unmatched potential to work more effectively, reduce costs, and improve the customer experience.

At Salesupply we want to make sure that with the application of AI customer service the overall objective of customer service will be achieved: satisfied, returning, customers. Continue reading to discover how our AI customer service solutions lower your costs, increase customer experience and boost agent performance.

Hybrid AI Chat: The power of AI customer care with the security of human control

Do you want to harness the power of Artificial Intelligence but are you hesitant to leave your direct customer contact fully in the hands of technology? We did too, that’s why we developed Salesupply Hybrid AI Chat. With this AI Chatbot, you fully benefit from all that Artificial Intelligence has to offer with the guaranteed security of human control. The best of both worlds!

Benefits in AI of customer service

  • From pre-sales to returns: Our AI Chatbot supports your clients throughout their entire shopping journey, from pre-sales to returns.
  • WISMO wizzard: Connected to a shipment tracking tool, the AI Chatbot can answer all the frequently asked WISMO (where is my order) related questions.
  • Always there: The AI Chatbot is always available, also when your regular customer service team isn’t.
  • Teamwork: Together with the customer service agents, the AI Chatbot creates the perfect team. Experienced, customer care agents monitor the bot for quality assurance. Whenever the bot receives a request that it isn’t trained to solve, the request will be forwarded to the customer service team.
  • Cost reduction: Integrating AI in customer service will lead to considerable cost reductions. The AI bot is eager and able to automatically handle all frequently asked questions of your customers.
  • Perfecte Improved customer experience: Most of your customers will receive the answer they were looking for right away. Such a first-call-resolution boost does wonders for the overall customer experience.: De meeste klanten zullen gelijk het antwoord op hun vraag ontvangen.Zo'n sterke first-call-resolution ratio doet wonderen voor de customer experience.

Our guarantees for AI powered customer support

As mentioned before, AI technology is still being discovered and developed further every day. We understand that you need to be able to trust the integration of AI customer service. Thats why we take great care to develop all our AI applications with the following guarantees:

  • Privacy first: Being active in Customer Service for 15 years, privacy is and has always been a key priority within Salesupply. To prepare AI for customer care, personalised data needs to be shared with the AI engine. We anonimise this data before sharing it.
  • Security: Strict privacy and tight security go hand in hand. That's why our security protocols include running as much of the required data on our own servers within Europe.
  • Quality: Just like all of us, generative AI needs to be trained. With over 500 clients and 15 years of ecommerce customer service, we have a vast database of all-round ecommerce customer service data, complete enough to prepare the AI bot to function as a good, generic, customer service agent. To make the AI Chatbot client-specific for your brand and your customers, we include company information in the AI Bot training incl. anonimised customer service history, FAQs, the stores’ website, product information, the CMS. This way, the solution has all the product and order information required to help your customers throughout the buying journey. Our AI solutions are continuously monitored for quality by our agents and by the AI applications itself for further improvements and updates.
Salesupply Batch 1-26

Interested in the Possibilities of AI Powered Customer Service?