Denmark is a significant player in the e-commerce landscape, ranking within the top e-commerce markets in Europe and holding a respectable position globally. In Europe, Denmark is often listed within the top 15, reflecting its solid digital infrastructure and high internet penetration. On a global level, Denmark typically appears within the top 30 e-commerce markets, showing its steady presence in the digital economy.
In 2023, the Danish eCommerce market reached a value of approximately $14 billion, showcasing robust growth driven by a tech-savvy population and widespread adoption of online shopping. A notable feature about the Danish e-commerce sector is that they have the highest per capita spending on online shopping in Europe. In 2023, Danish consumers spent an average of approximately €3,000 per person on e-commerce purchases, significantly higher than the European average.
Denmark, with a population of around 5.8 million, has a thriving e-commerce sector that reached approximately €7 billion in revenue in 2023. Forecasts indicate that Denmark’s e-commerce market is set to grow by around 7% in 2024, eventually reaching almost $16 billion by the end of the year. Growth in Denmark’s e-commerce is driven by advanced digital infrastructure and strong consumer trust in online transactions.
Danish consumers favor convenience and efficiency, leading to a preference for home delivery and online marketplaces that offer quick and reliable service. They are very open-minded when it comes to using new technologies and almost half of the population has already made a purchase via social media channels. Major marketplace giants in Denmark include international platforms like Amazon and Shein, indicating the strong acceptance of cross-border online purchases.
Ecommerce profits have been under pressure, making cost reductions critical for the sustainability of many online stores. Cross-border deliveries to Scandinavia offer significant cost-saving options. Starting at rather low order volumes of 300-400 per month, merchants can save up to €5 per parcel on last mile delivery when products are stored locally.
Salesupply’s fulfilment center in Denmark, located in Ui offers a range of logistical solutions tailored to ecommerce businesses. The strategically location is close to the Swedish border, offering easy access to cross-border fulfilment. The fulfilment facility provides efficient order processing for B2C, offering specialized ecommerce solutions and cloud-based order management systems. With features like end-to-end shipment tracking, rapid integration, and a global reach through local warehouses and – carriers, Salesupply ensures enhanced delivery speed, reduced costs, and increased customer satisfaction. These advantages make it a compelling choice for businesses targeting the Danish and Swedish markets.
The customer clicks the ‘buy’ button and we pick, pack, and ship the order – quickly and accurately – 7 days a week. At Salesupply, we take on the whole process, including receiving, tracking, fulfiling and returning the orders. Our Order Management System (OMS) has plug & play integrations for the most widely used e-commerce platforms, marketplaces, and ERP systems.
At Salesupply you are in control, therefore we have put a lot of effort in providing you with a 24/7 real-time overview of your fulfilment process. With our dashboard application our clients always have the latest insight into the fulfilment process. And in the Fulfilment portal you have access to all (daily/weekly/monthly/yearly) fulfilment reports.
With Salesupply as your fulfilment partner, your customers will never miss out on your products. Through the seamless integration, we will take care of the inventory planning so you never have to worry about overstocks, understocks, losses, and shortages.
When done right, returns don’t have to cost as much as you are currently being charged. In addition, returns can help increase repeat sales and promote positive word of mouth. At Salesupply, we can provide full returns services including: same-day customer refunds, optimized return-to-stock, and product refurbish and repair.
Denmark is a very strong market for Amazon, with the company holding a market share of over 20%. At Salesupply, we provide Amazon FbM (Fulfilment by Merchant), enabling you to deliver fast and affordably. By choosing Salesupply FbM, web shops themselves are in full control over the entire handling and shipping process.
Our global e-commerce fulfilment network spans 27 centers across 3 continents, providing local services worldwide. This infrastructure reduces delivery times and costs, allowing e-commerce companies to offer fast, affordable delivery globally, all managed through a single, integrated platform that keeps you fully informed. With Salesupply, you can compete locally everywhere, benefiting from fast delivery at local rates. Our centralized platform offers one point of contact and one invoice, ensuring streamlined operations. Our fulfilment location in Denmark is part of this extensive network.
Outsourcing fulfilment could benefit many growing ecommerce businesses. Here are some key benchmarks to check if your business is ready to outsource fulfilment to a third party (3pl) such as Salesupply:
Every morning, Salesupply checks the orders from the previous day (the same day for same-day delivery): have all these orders been properly processed and dispatched? If not, we immediately indicate in our feedback to the client why these orders have not been sent, so that they can inform the consumer in time. This way, the client and the consumer are kept informed of the progress at all times and as a result, the fulfilment process has a positive impact on your customer experience.
For Salesupply, the optimal customer experience is one of the spearheads in the cooperation. The fulfilment process is customized as much as possible so that it fits in perfectly with your brand and positioning.
At Salesupply, we not only offer outsourcing fulfilment services, but also comprehensive options for outsourcing your returns service. Salesupply’s international returns service allows you to offer a local return address to your customers in 25 countries, including Denmark.
In our return hubs, we can handle testing and destruction of the returned products in addition to local processing and storage.
At Salesupply, we provide exceptional customer support in Danish from our office in Copenhagen. Our dedicated team offers native customer service in Danish, ensuring clear and effective communication. We are available on workdays during the day and evening, as well as on weekends, to meet your needs. Additionally, we offer flexible solutions for peak seasons, allowing you to outsource only your customer service overflow, ensuring seamless support during high-demand periods.
