Fulfilment France

Fulfilment in France - Centers & Services

France holds a significant position both in Europe and globally, with a considerable portion of the European e-commerce market. They come in third place in terms of biggest e-commerce markers in Europe, after the United Kingdom and Germany. Apart from an interest in big players like Amazon and Aliexpress, the French consumers have a strong preference for local platforms such as Cdiscount, emphasizing the importance of understanding local market dynamics.

Combined with distinct local preferences, it is advisable to consider fulfilment in France. That’s why Salesupply offers fulfillment centers in Paris and Lyon, ensuring efficient and competitive delivery services. This includes comprehensive support and flexible solutions to manage peak season demand, empowering businesses to thrive in this dynamic market.

French E-commerce is still growing

As of 2023, France, with its population of approximately 67 million people, continues to exhibit a strong presence in the e-commerce landscape. Around 88% of the French population shops online (source: Statista). The e-commerce sector generated €159.9 billion in revenues in 2023, growing by 10.5% over the previous year (€144.7 billion) (source: Ecommerce Europe). This growth solidifies France’s position as one of the largest e-commerce markets in Europe, trailing closely behind the United Kingdom and Germany (source: Big Commerce). French online consumers exhibit a preference for local platforms and are increasingly drawn to convenient delivery options and personalized shopping experiences.

E-commerce Fulfilment Warehouses in France by Salesupply

In 2023, Salesupply expanded its e-commerce fulfilment operations in France by opening a second center, in response to the increasing international demand for localized fulfilment services. Due to its location, the warehouse is strategically located to serve customers in Switserland and Italy as well. This new facility strengthens Salesupply’s capacity to handle diverse product types and streamline fulfilment processes across the country. Offering next-day delivery options for both home delivery and Pick-Up Drop-Off (PUDO) services, along with cost-effective home delivery within 48 hours, Salesupply ensures swift and competitive delivery services, matching the standards set by local competitors.

Our Fulfilment services in France

Order management

The customer clicks the ‘buy’ button and we pick, pack, and ship the order – quickly and accurately – 7 days a week. At Salesupply, we take on the whole process, including receiving, tracking, fulfilling and returning the orders. Our Order Management System (OMS) has plug & play integrations for the most widely used e-commerce platforms, marketplaces, and ERP systems.

24/7 real-time overview

At Salesupply you are in control, therefore we have put a lot of effort in providing you with a 24/7 real-time overview of your fulfilment process. With our dashboard application our clients always have the latest insight into the fulfillment process. And in the Fulfilment portal you have access to all (daily/weekly/monthly/yearly) fulfillment reports.

Inventory management

With Salesupply as your fulfilment partner, your customers will never miss out on your products. Through the seamless integration, we will take care of the inventory planning so you never have to worry about overstocks, understocks, losses, and shortages.

Returns management ​

When done right, returns don’t have to cost as much as you are currently being charged. In addition, returns can help increase repeat sales and promote positive word of mouth. At Salesupply, we can provide full returns services including: same-day customer refunds, optimized return-to-stock, and product refurbish and repair.

FbM services

France is a very strong market for Amazon, with the company controlling 22% of the French ecommerce sector, attracting more than 30 million unique visits monthly. At Salesupply, we provide Amazon FbM (Fulfilment by Merchant), enabling you to deliver fast and affordably. By choosing Salesupply FbM, web shops themselves are in full control over the entire handling and shipping process.

Benefits of Fulfilment with Salesupply

Our global e-commerce fulfilment network spans 27 centers across 3 continents, providing local services worldwide. This infrastructure reduces delivery times and costs, allowing e-commerce companies to offer fast, affordable delivery globally, all managed through a single, integrated platform that keeps you fully informed. With Salesupply, you can compete locally everywhere, benefiting from fast delivery at local rates. Our centralized platform offers one point of contact and one invoice, ensuring streamlined operations. The fulfilment locations in France are part of this extensive network.

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Fulfilment France FAQs

Outsourcing fulfilment could benefit many growing ecommerce businesses. Here are some key benchmarks to check if your business is ready to outsource fulfilment to a third party (3pl) such as Salesupply:

Every morning, Salesupply checks the orders from the previous day (the same day for same-day delivery): have all these orders been properly processed and dispatched? If not, we immediately indicate in our feedback to the client why these orders have not been sent, so that they can inform the consumer in time. This way, the client and the consumer are kept informed of the progress at all times and as a result, the fulfilment process has a positive impact on your customer experience.

For Salesupply, the optimal customer experience is one of the spearheads in the cooperation. The fulfilment process is customized as much as possible so that it fits in perfectly with your brand and positioning.

Read this article for an extended answer on the questions above. Would you like to know more about how we handle your orders as a fulfilment provider.
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Combining our other services with fulfilment

At Salesupply, we not only offer outsourcing fulfilment services, but also comprehensive options for outsourcing your returns service. Salesupply’s international returns service allows you to offer a local return address to your customers in 25 countries, including France.

In our return hubs, we can handle testing, refurbishing and even destruction of the returned products in addition to local processing and storage.

At Salesupply, we provide exceptional customer support in France from our office in Bois d’Arcy. Our dedicated team offers native customer service in French ensuring clear and effective communication. We are available on workdays during the day and evening, as well as on weekends, to meet your needs. Additionally, we offer flexible solutions for peak seasons, allowing you to outsource only your customer service overflow, ensuring seamless support during high-demand periods.

 

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