Customer service, Fulfilment, Returns
Salesupply offers a quick – and hassle-free set-up for Magento 2 (Adobe Commerce) merchants. Because of the plug & play integration, the automated order fulfillment services and inventory management systems are streamlined. This makes you able to have a remarkable customer experience while reducing costs.
The customer clicks the ‘buy’ button and we pick, pack, and ship the order – quickly and accurately – 7 days a week. At Salesupply, we take on the whole process, including receiving, tracking, fulfilling and returning the orders. Shopify perfectly integrates with our order management systems
With Salesupply as your Magento 2 fulfillment assistance partner, your customers will never miss out on your products. Through the seamless integration, we will take care of the inventory planning so you never have to worry about overstocks, understocks, losses, and shortages.
At Salesupply you are in control, therefore we have put a lot of effort in
providing you with a 24/7 real-time overview of your fulfillment process. With our dashboard application our clients always have the latest insight into the fulfillment process. And in the Fulfillment portal you have access
to all (daily/weekly/monthly/yearly) fulfillment reports.
When done right, returns don’t have to cost as much as you are currently being charged. In addition, returns can help increase repeat sales and promote positive word of mouth. At Salesupply, we can provide full returns services including: same-day customer refunds, optimized return-to-stock, and product refurbish and repair.
At Salesupply, we are able to deliver anywhere in the USA within 1 to 2 days at an affordable local rate. That is why Salesupply is accredited to offer FbM (Fulfillment by Merchant), enabling customers to sell more favorable via Amazon Prime. With FbM, webshops themselves are in full control over the entire handling and shipping process.
Outsourcing fulfilment could benefit many growing ecommerce businesses. Here are some key benchmarks to check if your business is ready to outsource fulfilment to a third party (3pl) such as Salesupply:
Every morning, Salesupply checks the orders from the previous day (the same day for same-day delivery): have all these orders been properly processed and dispatched? If not, we immediately indicate in our feedback to the client why these orders have not been sent, so that they can inform the consumer in time. This way, the client and the consumer are kept informed of the progress at all times and as a result, the fulfillment process has a positive impact on your customer experience.
For Salesupply, the optimal customer experience is one of the spearheads in the cooperation. The fulfilment process is customized as much as possible so that it fits in perfectly with your brand and positioning.