Customer service
Outsource Your Ecommerce Customer Service
Pay per use: scalable customer service tailored to your needs
Salesupply’s flexible and scalable customer service solutions help online brands and retailers provide optimal local customer experience everywhere. With native customer service agents in 25 languages and on 3 continents, we are the customer service partner of internationally growing online stores.
We offer customized cost-friendly solutions: whether you want to outsource your entire operation, focus on one specific country or need help outside business hours / during peak seasons. Salesupply is here for you.
Why Salesupply
Carefree
We take care of everything for you, so you can focus on what you’re really good at: growing your webshop.
Pay per use
No painful fixed costs, with us you pay for what you use.
Scalability
Our flexible solutions grow with you.
Innovation
We constantly innovate our solutions to improve both your profitability and customer experience.
Customer service integrations and systems
As a specialist in customer service for web shops, we have integrations for the most widely used ecommerce platforms and ERP systems. So we can get your customer service up and running quickly and efficiently.
Do you have your own ticket system? No problem, we work for our customers in different systems.
Ready to become an ecommerce global player?
Customer service is constantly innovating, so are we
You expect your customer service partner to take very good care of your customers, but it doesn’t stop there. You should also expect to be technologically carefree. From plug-and-play integrations with ecommerce platforms to our proprietary software, and from our ability to work in virtually any ticketing system to the integration of new contact channels and AI, your customer service is always ahead of the curve.
Save and improve your customer service with AI
AI offers webshops unprecedented opportunities to save costs and improve the customer experience, especially in the area of customer service. The customer service applications developed by Salesupply contribute to the main goal: satisfied and loyal customers. We do this by leveraging the best of both worlds: the limitless capacity of AI and the experience of our trained customer service agents. Discover how our hybrid AI solutions help reduce costs, increase efficiency and improve the customer experience.
Native customer service in the following languages:
- Bulgarian
- Czech
- English UK
- Finnish
- Hungarian
- Lithuanian
- Polish
- Spanish
- Russian
- Catalan
- Danish
- English USA
- French
- Italian
- Mandarin
- Portuguese
- Swedish
- Croatian
- Dutch
- Estonian
- German
- Latvian
- Norwegian
- Slovak
- Romanian
"Salesupply has been a trusted partner, offering proactive, data-driven advice that aligns with our internal strategy."
"As our business has changed and grown, Salesupply has been able to change and grow with us."
"Salesupply's fast and accessible customer care enables us to focus on continuous improvement for our customers."
"The collaboration with Salesupply played a crucial role in managing the complexities of international markets."
"With Salesupply we provide more service hours, resulting in faster and better service for our customers."
"We were impressed by the scalability of their customer care solution. In order to make the most of it, we made our proposition more scalable."
"Salesupply helped us boost sales on digital marketplaces while delivering the customer support our brand promises."
Customer Care Cases
B2C ecommerce customer service fully outsourced to Salesupply
Customer service, Fulfilment, Returns
How Segway swiftly unlocked 6 EU markets in 2 months with D2C stores.
Customer service
Focus on continuous improvement of the customer satisfaction and - experience
Customer service
Native, shared fashion customer service for international growth
Customer service
Shared fashion customer service at home and abroad
Customer service
Fast customer service even during peak season
Customer service
A flexible customer service solution for international growth
Customer service, Fulfilment
Live in no time with efulfilment and native customer service from Salesupply
Customer service
Native customer service focused on customer loyalty in 8 countries
Customer service
Native Customer Care in 6 countries "Resolving absenteeism and peaks within our own international customer care team turned out to be a big challenge”.