Fulfilment
Center in Spain

Fulfilment in Spain - Centers & Services

E-commerce in Spain has rapidly expanded, positioning the country as a major player in the European ecommerce market. As a result, many companies are investing in establishing fulfilment centers in Spain to meet the growing demand for efficient and timely delivery services. It’s a market dominated by Amazon leading to high expectations in terms of service and delivery. Combined with distinct local preferences, it is advisable to consider fulfilment in Spain. Thats why, Salesupply offers fulfilment centers in Madrid and Barcelona, ensuring efficient and competitive delivery services. This includes comprehensive support and flexible solutions to manage peak season demand, empowering businesses to thrive in this dynamic market.

Spanish E-commerce is still growing

As of 2023, Spain has a population of approximately 47.5 million people with over 75% of the population shopping online (and still growing). The market is becoming increasingly attractive to online merchants from all over the world due to the continued online growth. Fulfilment centers with fast response times in Spain are more crucial by the day, to ensure the customer needs in online shopping. E-commerce in Spain continued to grow in 2023 with growth rates (year-on-year) of 12.7% in the 2nd quarter and 15.2% in the third quarter. In terms of its position among the biggest e-commerce markets in Europe, Spain ranks fifth, following Germany, the United Kingdom, France, and Italy (ecommerce-europe.eu).

Spain’s online sales are expected to generate 65.3 billion euros in 2024, with 17% attributed to e-commerce. Moreover, customers in Spain are leading the way when it comes to cross-border purchases (ecomercenews.eu).

E-commerce Fulfilment Warehouses in Spain by Salesupply

In 2023 Salesupply opened a second e-commerce fulfilment center in Madrid due to growing international demand for fulfillment in Spain closer to the end customer, in addition to their existing location in Barcelona. This new warehouse can store and ship different types of products, significantly enhancing Salesupply’s fulfilment offerings in Spain. With next-day delivery for both home delivery and PUDO, and affordable home delivery within 48 hours, it is now easier than ever to get products to consumers at the same times and rates as local competitors.

Our Fulfillment services in Spain

Order management

The customer clicks the ‘buy’ button and we pick, pack, and ship the order – quickly and accurately – 7 days a week. At Salesupply, we take on the whole process, including receiving, tracking, fulfilling and returning the orders. Our Order Management System (OMS) has plug & play integrations for the most widely used e-commerce platforms, marketplaces, and ERP systems.

24/7 real-time overview

At Salesupply you are in control, therefore we have put a lot of effort in providing you with a 24/7 real-time overview of your fulfilment process. With our dashboard application our clients always have the latest insight into the fulfillment process. And in the Fulfilment portal you have access to all (daily/weekly/monthly/yearly) fulfillment reports.

Inventory management

With Salesupply as your fulfilment partner, your customers will never miss out on your products. Through the seamless integration, we will take care of the inventory planning so you never have to worry about overstocks, understocks, losses, and shortages.

Returns management

When done right, returns don’t have to cost as much as you are currently being charged. In addition, returns can help increase repeat sales and promote positive word of mouth. At Salesupply, we can provide full returns services including: same-day customer refunds, optimized return-to-stock, and product refurbish and repair.

FbM services

Spain is a very strong market for Amazon, with the company holding a market share of over 30%. At Salesupply, we provide Amazon FbM (Fulfillment by Merchant), enabling you to deliver fast and affordably. By choosing Salesupply FbM, web shops themselves are in full control over the entire handling and shipping process.

Benefits of Fulfilment with Salesupply

Our global e-commerce fulfilment network spans 27 centers across 3 continents, providing local services worldwide. This infrastructure reduces delivery times and costs, allowing e-commerce companies to offer fast, affordable delivery globally, all managed through a single, integrated platform that keeps you fully informed. With Salesupply, you can compete locally everywhere, benefiting from fast delivery at local rates. Our centralized platform offers one point of contact and one invoice, ensuring streamlined operations. The fulfilment locations in Spain are part of this extensive network.

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Fulfilment Spain FAQs

Outsourcing fulfilment could benefit many growing ecommerce businesses. Here are some key benchmarks to check if your business is ready to outsource fulfilment to a third party (3pl) such as Salesupply:

Every morning, Salesupply checks the orders from the previous day (the same day for same-day delivery): have all these orders been properly processed and dispatched? If not, we immediately indicate in our feedback to the client why these orders have not been sent, so that they can inform the consumer in time. This way, the client and the consumer are kept informed of the progress at all times and as a result, the fulfilment process has a positive impact on your customer experience.

For Salesupply, the optimal customer experience is one of the spearheads in the cooperation. The fulfilment process is customized as much as possible so that it fits in perfectly with your brand and positioning.

Read this article for an extended answer on the questions above. Would you like to know more about how we handle your orders as a fulfilment provider.
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Combining our other services with fulfilment

At Salesupply, we not only offer outsourcing fulfilment services, but also comprehensive options for outsourcing your returns service. Salesupply’s international returns service allows you to offer a local return address to your customers in 25 countries, including Spain.

In our return hubs, we can handle testing, refurbishing and even destruction of the returned products in addition to local processing and storage.

At Salesupply, we provide exceptional customer support in Spain from two key locations: Madrid and Barcelona. Our dedicated team offers customer service in Spanish, Catalan, and Portuguese, ensuring clear and effective communication. We are available on workdays during the day and evening, as well as on weekends, to meet your needs. Additionally, we offer flexible solutions for peak seasons, allowing you to outsource only your customer service overflow, ensuring seamless support during high-demand periods.

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