As of 2023, the Netherlands is ranked among the top five largest e-commerce markets in Europe, and it holds a notable position globally, consistently ranking within the top twenty. The Dutch e-commerce market saw remarkable growth in 2023, reaching an impressive €35 billion in total sales, reflecting a continued upward trajectory in online retail activities.
The Netherlands experienced a surge in mobile commerce, with over 60% of online sales being conducted via smartphones and tablets, showcasing the increasing importance of mobile platforms (Source: Statista, 2023). Also, sustainable shopping gained significant traction, with more consumers prioritizing eco-friendly products and practices. This shift towards sustainability is mirrored in the rise of green logistics and eco-conscious packaging and deliveries among Dutch retailers.
With a population of approximately 17.6 million, the Netherlands is a significant player in the European e-commerce landscape. By the end of 2024, the country’s e-commerce revenue is expected to reach around €36 billion, with an expected annual growth of almost 10%. This impressive growth is driven by several factors, including the country’s advanced digital infrastructure and high internet penetration. According to a recent report by the UNCTAD, the Netherlands has the highest proportion of internet users engaging in online shopping compared to any other country globally.
Local marketplaces such as Bol.com and Coolblue dominate the market, benefiting from their extensive product ranges and reliable delivery services. The Dutch consumers tend to favor these well-established, and most importantly local, platforms due to their high trustworthiness and user-friendly interfaces. In terms of delivery, there is a strong preference for fast and flexible options. Over 70% of Dutch consumers value next-day delivery, and a growing number are opting for same-day delivery where available. The Netherlands is also the second most sustainable country in terms of last-mile deliveries, with bike deliveries and parcel lockers becoming more popular.
Centrally located in Europe, the Netherlands provides easy access to major Western European markets, including Germany, France, and the United Kingdom, which reduces order delivery times and freight costs. The country holds world-class logistic infrastructure, such as the Port of Rotterdam, the largest seaport in Europe, and Schiphol Airport, a major international hub, both supporting efficient import and export activities.
Salesupply’s fulfilment centers in the Netherlands, located in Eindhoven, Hoofddorp, Sassenheim, Heerlen, Sittard, Hoensbroek and Nieuwegein, offer a range of logistical solutions tailored to e-commerce businesses. The fulfilment facilities provide efficient order processing for B2C, offering specialized ecommerce solutions and cloud-based order management systems. With features like end-to-end shipment tracking, rapid integration, and a global reach through local warehouses and – carriers, Salesupply ensures enhanced delivery speed, reduced costs, and increased customer satisfaction. These advantages make it a compelling choice for businesses targeting the Dutch and broader European markets.
The customer clicks the ‘buy’ button and we pick, pack, and ship the order – quickly and accurately – 7 days a week. At Salesupply, we take on the whole process, including receiving, tracking, fulfilling and returning the orders. Our Order Management System (OMS) has plug & play integrations for the most widely used e-commerce platforms, marketplaces, and ERP systems.
At Salesupply you are in control, therefore we have put a lot of effort in providing you with a 24/7 real-time overview of your fulfilment process. With our dashboard application our clients always have the latest insight into the fulfilment process. And in the Fulfilment portal you have access to all (daily/weekly/monthly/yearly) fulfilment reports.
With Salesupply as your fulfillment partner, your customers will never miss out on your products. Through the seamless integration, we will take care of the inventory planning so you never have to worry about overstocks, understocks, losses, and shortages.
When done right, returns don’t have to cost as much as you are currently being charged. In addition, returns can help increase repeat sales and promote positive word of mouth. At Salesupply, we can provide full returns services including: same-day customer refunds, optimized return-to-stock, and product refurbish and repair.
The Netherlands is a very strong market for Amazon, with the company holding a market share of over 20%. At Salesupply, we provide Amazon FbM (Fulfilment by Merchant), enabling you to deliver fast and affordably. By choosing Salesupply FbM, web shops themselves are in full control over the entire handling and shipping process.
Our global e-commerce fulfilment network spans 27 centers across 3 continents, providing local services worldwide. This infrastructure reduces delivery times and costs, allowing e-commerce companies to offer fast, affordable delivery globally, all managed through a single, integrated platform that keeps you fully informed. With Salesupply, you can compete locally everywhere, benefiting from fast delivery at local rates. Our centralized platform offers one point of contact and one invoice, ensuring streamlined operations. Our fulfilment location in the Netherlands is part of this extensive network.
The Netherlands is a key logistics hub in Europe, known for its excellent infrastructure, central location, and efficient customs handling. Salesupply’s Dutch fulfilment center allows e-commerce businesses to serve both domestic and cross-border customers quickly and cost-effectively.
Orders shipped from Salesupply’s Dutch warehouse are typically delivered within 24 hours in the Netherlands and within 1–2 days to most neighboring countries, such as Belgium, Germany, and France.
Fulfilment costs in the Netherlands depend on your order volume, product type, and required services. Salesupply offers flexible and scalable pricing models to ensure cost-efficiency without compromising on service quality.
At Salesupply, we not only offer outsourcing fulfilment services, but also comprehensive options for outsourcing your returns service. Salesupply’s international returns service allows you to offer a local return address to your customers in 25 countries, including the Netherlands.
In our return hubs, we can handle testing and destruction of the returned products in addition to local processing and storage.
At Salesupply, we provide exceptional customer support in the Netherlands from our office in Nijmegen. Our dedicated team offers native customer service in Dutch, ensuring clear and effective communication. We are available on workdays during the day and evening, as well as on weekends, to meet your needs. Additionally, we offer flexible solutions for peak seasons, allowing you to outsource only your customer service overflow, ensuring seamless support during high-demand periods.
