Customer service
Italy is known for its love of personal service — and that warmth extends to online shopping. To win the hearts of Italian consumers, your brand needs more than translated responses. You need authentic, friendly customer service in Italian that feels local and human.
With Salesupply’s Italian customer service outsourcing, your customers interact with native speakers who understand both the language and cultural nuances that shape Italian communication. Our agents don’t just respond — they engage, empathize, and represent your brand the Italian way.
Whether you sell fashion, luxury goods, food & wine, or consumer electronics, our Italian-speaking support team helps you deliver memorable experiences that inspire trust and repeat purchases.
→ Let’s talk about how Italian-speaking customer support can help your brand grow in Italy.
Our teams are fully native, ensuring natural communication with your customers. They combine empathy and professionalism to handle quick questions and complex cases with ease. Your Italian customers feel listened to, valued, and connected to your brand.
→ Start small with a few Italian-speaking agents and scale as your business grows.
Our experience spans all major online retail categories — from fashion and luxury to consumer tech and health & beauty. Our Italian agents are trained in order management, returns, and aftersales processes, ensuring every customer interaction is smooth and effective.
They understand the expectations of Italian shoppers and know how to mirror the tone and service style that builds loyalty in Italy’s unique market.
Whether it’s the summer sales, Ferragosto, or the busy Christmas season, you can scale support quickly — and only pay for what you use. No hiring, no training overhead, no extra admin. Just flexible, on-demand Italian-speaking support.
We treat data protection seriously. All processes follow EU GDPR guidelines, ensuring your customers’ information remains safe and confidential at every step.
Outsourcing your Italian-speaking customer support allows you to:
Our Italian customer service outsourcing is designed around your needs. Whether you require part-time coverage, weekend shifts, or a complete omnichannel solution, we adapt to your setup and technology.
→ Contact us to design an Italian customer service model tailored to your business.
Every interaction counts. Our Italian-speaking agents handle all channels with the same consistency, warmth, and professionalism — ensuring a truly local experience for your customers, wherever they reach out:
We integrate directly with your systems, providing omnichannel support that keeps your brand voice unified and your customers satisfied.
Absolutely. During onboarding, we train our Italian-speaking agents to match your brand’s communication style — from luxury tone-of-voice to casual, conversational service. This ensures a consistent brand experience across every channel.
Yes. Our agents are e-commerce experts. They handle returns, refunds, exchanges, and logistics issues efficiently — ensuring your Italian customers enjoy a smooth aftersales experience.
Yes, scalability is part of our model. We can quickly add trained Italian-speaking agents during high-demand periods, so your customers always receive prompt, high-quality service.
Yes. We work seamlessly within your helpdesk or CRM — from Zendesk and Gorgias to Gladly, Freshdesk and others. We align with your KPIs and provide clear performance reporting, giving you full visibility while we handle daily operations.