Customer service
Do you want to offer your customers high-quality e-commerce customer service in German? Whether you operate in Germany or across the entire DACH region, our German customer service allows your customers to communicate with service employees in their native language for higher customer satisfaction.
With our experienced German-speaking employees, advanced technology, and availability, we help you offer flexible customer service that builds customer loyalty.
All our customer service representatives are German. They are trained to handle customer inquiries with empathy, clarity, and German cultural awareness.
Our employees are specifically trained in e-commerce customer service, from fashion to health & beauty and from home & living to consumer electronics. Each employee is trained in your brand’s tone of voice.
Our flexible model is available from low volumes, such as during international expansion – you’ll only pay for the events that take place.
We adhere to global and European data protection standards and ensure that your customers’ data is secure.
By outsourcing your German-speaking customer service, you:
Whether you want to outsource just one contact channel, weekends/evenings, you are looking for AI-supported service, or want to outsource your entire German customer service operation, our flexible customer service is customizable to your needs.
All interactions are handled by native German-speaking employees who know your product range, your brand, and your communication style inside out. This way, your customers feel understood and are helped quickly and efficiently via their preferred channel:
Yes, our German employees are trained to fully adapt to the tone and communication style of your brand. During the training phase, we work closely with you to establish communication guidelines, preferred tones, and personalized responses. This ensures that your German-speaking customers receive consistent service that matches your brand at every touchpoint.
Absolutely, all our customer service agents are e-commerce specialists and know how to handle common processes such as returns, refunds, product questions, and shipment tracking. They are also familiar with the specific processes of each platform and know what customers expect from online shopping. This ensures faster solutions and higher customer satisfaction.
We offer flexible and scalable support that perfectly matches your needs. All employees are already trained and can be deployed immediately.
Yes, our teams work seamlessly with your existing tools such as Zendesk, Gorgias, or Freshdesk. From the outset, we align ourselves with your KPIs and provide you with clear performance reports. This allows you to stay in control while we take care of day-to-day support.
