Customer service
France is a market where customers expect clarity, empathy, and refinement — even online. To succeed, your brand needs more than translated scripts; you need authentic customer service in French, delivered by native speakers who understand how to connect with customers the French way.
With Salesupply’s French customer service outsourcing, your customers interact with experienced, native-speaking agents who know how to balance professionalism and warmth. We help you offer consistent, high-quality support that builds trust, loyalty, and long-term relationships.
Whether your customers are in France or Belgium, our French-speaking customer support teams ensure that every interaction reflects your brand voice and meets local expectations.
Our teams are fully native and trained to communicate with the empathy, tone, and formality that French customers appreciate. Whether it’s a luxury purchase or a quick delivery question, our agents provide service that feels natural and genuinely local.
From fashion and luxury to cosmetics, home & living, and consumer electronics, our French customer service teams understand how e-commerce customers think — and what they expect.
We handle everything from returns and refunds to detailed delivery updates, ensuring your customers receive timely, accurate, and courteous support that matches your brand’s style.
Our model allows you to scale support easily during peak shopping periods like les soldes, Black Friday, or Christmas. You only pay for the events that happen — no fixed costs, no complex hiring processes.
Your customers’ trust is as important as their satisfaction. That’s why we strictly adhere to EU data protection standards (GDPR), ensuring full security and compliance across every channel.
Outsourcing your French-speaking customer service helps you:
Whether you need coverage for inbound channels, AI-assisted support, or full omnichannel outsourcing, our solutions adapt to your goals. We work directly within your systems and provide the flexibility to adjust as your market evolves.
French consumers value clear communication and timely responses — whether by email, chat, or phone. That’s why we offer a multichannel setup that lets your customers reach you in the way they prefer:
Our French-speaking customer support teams ensure consistency across every channel — combining efficiency with the human touch that builds brand loyalty.
Yes. Our French-speaking agents are trained during onboarding to adopt your tone of voice, terminology, and brand personality. We create scripts and response guidelines together, ensuring every customer interaction feels like it comes directly from your team.
Absolutely. Our teams are e-commerce specialists, familiar with returns, refunds, exchanges, and delivery tracking. They also understand French customer expectations, particularly in fashion, luxury, cosmetics, and home & living, where service quality is key.
Yes, scalability is built into our model. Whether it’s the summer or winter soldes, Black Friday, or Christmas, we can quickly ramp up your French-speaking support capacity — maintaining fast responses and excellent service quality.
Yes. We work within your existing tools such as Zendesk, Gorgias, and Freshdesk. From day one, we align with your KPIs — including response times, CSAT, and resolution rates — giving you full visibility and control over performance.
