Woman sitting behind laptop with a shocked face looking at the camera

How online fashion retailers trigger a WOW effect for their fashion customers at every step of the customer journey

Customer service representatives with headset smiling at keyboard

New: shared ecommerce customer service in Swedish, Norwegian, Danish and Finnish

Rising-shipping-cost-and-the-importance-of-fulfillment-qmsfra0ed5zygn4yb56b2374xskq8yao5ipsadmn6m

How rising shipping costs from China threaten e-commerce margins

customer-experience-salesupply-qmsfra0ed5zygn4yb56b2374xskq8yao5ipsadmn6m

Why customer experience will make your online business grow and how to master it

Efulfilment-brexit-qmsfr92k6byo516bgmrohlfocepd196xte2at3o1cu

E-fulfilment after Brexit

Delivery van with Expert logo on it with windmills in the background

How PAEZ focused on customer service during the ‘perfect storm’

Screenshot-2023-04-07-162702

The growth of the D2C fashion brand RevolutionRace

Interview-Henning

Cross-border fulfilment: achieving the perfect delivery experience for international sellers.

Zalando-150x150

Interview with Zalando: Care for Customers and Partners