Customer service, Fulfilment
The United Kingdom stands as a major player in the global e-commerce market, driven by its advanced digital infrastructure and big online consumer base. Despite Brexit, the UK remains the largest e-commerce market in Europe, offering big potential for online merchants. With the right strategy, it can be an attractive market to tap into.
That’s why Salesupply offers UK fulfilment with warehouses in London, Northampton and Peterborough, ensuring efficient and competitive delivery services. This includes comprehensive support and flexible solutions to manage peak season demand, empowering businesses to thrive in this dynamic market. Since the UK is no longer used as a gateway to the EU since Brexit, a UK fulfilment center is essential to properly serve your local customers. This makes it possible for e-commerce businesses aiming to expand their footprint and optimize their supply chain operations.
In 2023, the e-commerce landscape in the UK remained robust and dynamic, driven by a population of approximately 67 million people, with around 87% of the population shopping online. As of 2024, UK online consumers show a strong preference for international goods, emphasizing the importance of global trade. They prioritize fast delivery and are increasingly interested in personalized shopping experiences and sustainable products, signaling a shift towards conscious consumerism and requiring agile responses from ecommerce businesses (Analyzify.com).
The UK eCommerce Market is projected to reach €120.30bn in 2024, showing a growth of 7% compared to the previous year. The market is expected to show an annual growth rate of about 8%, resulting in a projected market volume of €177.00bn by 2029. In terms of its position among leading e-commerce markets the UK comes in first in the European region (Statista.com). As of 2024, some of the biggest marketplaces will continue to be Amazon, followed by eBay, and Etsy. These platforms continue to dominate due to their wide reach, diverse product offerings, and established trust among consumers and sellers alike (Channelengine.com)
Salesupply’s fulfilment centers in the UK, located in London, Northampton and Peterborough offer a range of logistical solutions tailored to ecommerce businesses. The fulfilment facilities provide efficient order processing for B2C, offering specialized ecommerce solutions and cloud-based order management systems. With features like end-to-end shipment tracking, rapid integration, and a global reach through local warehouses and – carriers, Salesupply ensures enhanced delivery speed, reduced costs, and increased customer satisfaction. These advantages make it a compelling choice for businesses targeting the British and broader European markets.
The customer clicks the ‘buy’ button and we pick, pack, and ship the order – quickly and accurately – 7 days a week. At Salesupply, we take on the whole process, including receiving, tracking, fulfiling and returning the orders. Our Order Management System (OMS) has plug & play integrations for the most widely used e-commerce platforms, marketplaces, and ERP systems.
At Salesupply you are in control, therefore we have put a lot of effort in providing you with a 24/7 real-time overview of your fulfilment process. With our dashboard application our clients always have the latest insight into the fulfilment process. And in the Fulfilment portal you have access to all (daily/weekly/monthly/yearly) fulfilment reports.
With Salesupply as your fulfilment partner, your customers will never miss out on your products. Through the seamless integration, we will take care of the inventory planning so you never have to worry about overstocks, understocks, losses, and shortages.
When done right, returns don’t have to cost as much as you are currently being charged. In addition, returns can help increase repeat sales and promote positive word of mouth. At Salesupply, we can provide full returns services including: same-day customer refunds, optimized return-to-stock, and product refurbish and repair.
The UK is a very strong market for Amazon, with the company holding a market share of 27%. At Salesupply, we provide Amazon FbM (Fulfilment by Merchant), enabling you to deliver fast and affordably. By choosing Salesupply FbM, web shops themselves are in full control over the entire handling and shipping process.
Our global e-commerce fulfilment network spans 25+ centers across 3 continents, providing local services worldwide. This infrastructure reduces delivery times and costs, allowing e-commerce companies to offer fast, affordable delivery globally, all managed through a single, integrated platform that keeps you fully informed. With Salesupply, you can compete locally everywhere, benefiting from fast delivery at local rates. Our centralized platform offers one point of contact and one invoice, ensuring streamlined operations. The fulfilment locations in the UK are part of this extensive network.
Outsourcing fulfilment could benefit many growing ecommerce businesses. Here are some key benchmarks to check if your business is ready to outsource fulfilment to a third party (3pl) such as Salesupply:
For Salesupply, it is crucial that our clients are ‘in control.’ It is only then that the cooperation can be truly successful. This is how:
Every morning, Salesupply checks the orders from the previous day (the same day for same-day delivery): have all these orders been properly processed and dispatched? If not, we immediately indicate in our feedback to the client why these orders have not been sent, so that they can inform the consumer in time. This way, the client and the consumer are kept informed of the progress at all times and as a result, the fulfillment process has a positive impact on your customer experience.
For Salesupply, the optimal customer experience is one of the spearheads in the cooperation. The fulfilment process is customized as much as possible so that it fits in perfectly with your brand and positioning.
At Salesupply, we not only offer outsourcing fulfilment services, but also comprehensive options for outsourcing your returns service. Salesupply’s international returns service allows you to offer a local return address to your customers in 25 countries, including the UK.
In our return hubs, we can handle testing and even destruction of the returned products in addition to local processing and storage.
At Salesupply, we provide exceptional customer support in the UK from our office in Norwich. Our dedicated team offers native customer service in fluent English, ensuring clear and effective communication. We are available on workdays during the day and evening, as well as on weekends, to meet your needs. Additionally, we offer flexible solutions for peak seasons, allowing you to outsource only your customer service overflow, ensuring seamless support during high-demand periods.
